At Swivl-Eze, we respect the privacy of our website visitors and customers. This policy outlines how we collect, use, and protect personal information. Please read it carefully.

Information We Collect

We collect both personal and non-personal data from site visitors. Personal information allows us to provide you with the best service. Non-personal data helps us analyze site traffic and improve the user experience.

Personal Information

Personal data we may collect includes:

  • Contact details – Such as your name, email, phone number, and mailing address when you create an account or place an order.
  • Payment information – Credit/debit card numbers and billing information for orders and subscriptions.
  • Account information – Profile, order history, and any other details you provide for your account.
  • Communications – Any messages or comments you send to us directly through forms, email, phone, social media, or other channels.

We collect this information only when you voluntarily provide it, such as creating an account, contacting us, or placing an order. Personal data allows us to respond to you, fulfill orders, and offer you personalized service.

Non-Personal Information

We also collect data about site visitors that does not identify individuals. This includes:

  • Site traffic data – Page visits, unique visitors, bounce rate, geography, time spent, and other aggregate data.
  • Site analytics data – How visitors navigate and use the site, referring sources, search terms, and device data.
  • Device information – Technical details like browser type, operating system, IP address, cookies, and unique device identifiers.

This non-personal data allows us to understand how the site performs, monitor for issues, and improve the user experience. It is collected automatically through site analytics and log files.

How We Use Information

We only use your personal information as disclosed in this policy. We collect, store, and handle data carefully to deliver our services.

  • Fulfill orders – We use contact and payment details to process and deliver orders, subscriptions, or services.
  • Customer service – We use your information to respond to inquiries, refunds, warranty claims, or other requests.
  • Account management – We rely on account data to manage your account status, history, notifications, and preferences.
  • Communications – We may contact you regarding orders, customer service issues, account-related information, surveys, promotional offers, or updates about our shop. You can opt out anytime.
  • Recommendations – We may use your browsing behavior, purchases, and other data to customize product suggestions and recommendations.
  • Analytics – Non-personal information helps us analyse traffic, track potential issues, and make site improvements.
  • Legal compliance – We may be required to use and retain personal data for legal and compliance reasons, like preventing fraud.

We only use your personal information for the purposes outlined in this policy unless you provide separate consent. You will always have the ability to opt out of non-essential communications.

How We Protect Information

Safeguarding your data is a top priority. We use a variety of security measures to help protect information.

  • Encryption – Personal information is encrypted via TLS during transit and at rest within our systems. This protects the confidentiality and integrity of data.
  • Access controls – Access to personal data is limited to employees who require it to perform job functions. Strict access policies enforced.
  • Data minimization – We only collect the minimum amount of personal information needed to deliver our services and operate the business.
  • Supplier oversight – Any third-party companies we share data with are carefully vetted and must adhere to strict security standards per contract.

While we follow best practices to prevent data breaches, no system is completely secure. We will promptly notify you of any breach affecting personal information as required by law.

Information Sharing and Disclosure

We will not share, sell, or distribute personal information except in the limited circumstances outlined here:

  • Service providers – We may share information with vendors providing services on our behalf like order fulfillment, email delivery, payment processing, and site optimization. They are prohibited from using the data for other purposes.
  • Business transfers – If we reorganize, merge, are acquired, or enter bankruptcy, customer information may be one of the transferred assets.
  • Law enforcement – We may be required to share data in response to subpoenas, court orders, or legal process if we believe disclosure is required by law.
  • Protection of rights – To defend our rights, property, customers, or safety, we may disclose information with public and private entities.
  • Aggregate data – Non-personal data may be aggregated and shared with partners like advertisers, sponsors, and other reputable third parties.

Beyond these circumstances, we will never share personal data without your consent. All third parties are expected to protect data consistent with our policies.

Data Retention and Account Deletion

We only retain personal information as long as required to fulfill the purposes in this policy or comply with legal obligations. To request deletion of your account and personal data, contact us at [email protected].

After account deletion:

  • Residual copies of data may remain on backups and records for a limited period. These will be overwritten or deleted in due course.
  • We may retain anonymized transaction data like sales orders to comply with accounting practices. This data cannot be tied back to you.
  • If you have an open order or pending request, we may keep associated personal data until the issue is resolved.

Cookies and Website Tracking

We and our third-party vendors use cookies and similar technologies to collect non-personal data and improve the site experience. Cookies are small text files placed in your browser. Our cookies provide functionality like:

  • Enabling essential site features like shopping carts, logins, and search.
  • Analyzing site usage, traffic, and browsing patterns.
  • Showing relevant ads, offers, and recommendations.
  • Remembering your preferences and settings.
  • Tracking conversions of our marketing campaigns.

You have full control over the use of cookies and tracking. Most browsers let you delete or disable cookies on your device. You can opt-out of interest-based advertising through industry opt-out programs like opt-out.aboutads.info.

Blocking cookies may impact site functionality. An alternative is to clear cookies after each browsing session. Refer to your browser’s help section for specific instructions.

External Links and Third-Party Content

The site may contain links to third-party content, plug-ins, and applications like social media buttons. Clicking on those links may allow third parties to collect information about you. We do not control those sites or their privacy practices, which may differ from ours. We are not responsible for the content or privacy policies of any third-party sites.

International Data Transfers

We are headquartered in the United States and have service providers worldwide. Personal information may be accessed by us globally in accordance with this policy. By using the site or providing any personal information to us, you expressly consent to these international data transfers.

For those located in the European Union and United Kingdom, our legal basis for collecting and processing personal information is based on your consent, our need to deliver requested services, and our legitimate interests in conducting business.

Your Data Rights and Choices

You always have certain rights and choices regarding personal data. We respect your ability to access, rectify, restrict, and erase information.

  • Access / Copy – You have a right to access the personal data we hold about you. Simply contact us to request a copy.
  • Rectify – If your information is inaccurate or incomplete, you can update it directly via your account or by contacting us.
  • Erase – You may request we delete your account and personal information by emailing [email protected].
  • Restrict – You can ask us to restrict the processing of your information where appropriate.
  • Object – You may object to any processing of your data based on legitimate interests.
  • Withdraw consent – For processing requiring consent, you can withdraw it at any time.

You are not required to pay any charge for exercising these rights. We may retain certain information as required or permitted by law.

Privacy Questions and Concerns

For any questions about our privacy policies and practices, please contact us at:

Swivl-Eze
Email: [email protected]
Phone: (615) 553-2379

If you feel we have not addressed your concerns adequately, you may contact your country’s data protection authority.

Updates to This Policy

We may occasionally update this privacy policy to comply with changing legal requirements and evolving business practices. If any significant changes occur, we will notify you through the primary email address associated with your account or by prominently posting notice of the changes on our site. We encourage you to periodically review this page for the latest information on our privacy practices.

This policy was last updated on March 1, 2023.

Contacting Us

If you have general questions about clutches or need help with an order, please visit our Help Center or email [email protected].

For legal inquiries or formal requests under data protection laws, contact our legal team at [email protected].